Telestial Review

Buy the Passport Plus
Buy the Passport
Buy the Passport Lite

We bought the Telestial Passport roaming sim card to test and review, the card arrived within two working days. The package is nice and the instructions are clear and it’s easy to see how it works and there were no surprises. They even included a recycle envelope for the roaming sim card, which we found interesting and refreshing. We did the usual when we test cards skip the instruction, put the sim in and see if it’s easy without the instructions, and it was the cards instantly found the network, in the UK it was roaming on Vodafone. We made a test call and the phone seemed like stalling then immediately after there was a call back, and we got connected via the Telestial roaming sim card to the destination. We sent a text message and it arrived then we sent a reply back and it arrived immediately to the Isle of Mann Roaming Sim card.

There is a difference in Telestial’s offering, they have three products instead of one, and at first we couldn’t’ understand why the cards were different, the Telestial Passport plus seemed like the obvious choice, however we found that it depends on your usage of the sim card which one is the most suitable for your roaming needs.
The Passport Plus is for the heavy caller, it has very competitive rates for making calls, where the passport have free inbound calls in some countries, but is slightly more expensive to make calls. The Telestial Passport Lite is almost free, the sim cards costs the same as what you get in call credit, however the charges are slightly higher and there are no free inbound calls.
The account features online was as usual for all Roaming Sims a little difficult to find, but all it required was a brief look in the manual and it all worked. You can choose from Auto top-up and they have a lot of options for paying, you can enable and disable toll-free inbound calls, you can see every phone call you made and you can print invoices so you can claim expenses.
There was a little bonus on the sim card using the services menu under the sim tool kit; it allows you to setup call-back and call forwarding to anywhere.
 
Customer Service:
The customer service isn’t free from your Telestial roaming sim; however they do give you a choice of toll free numbers to dial using a landline or payphone.  We called the customer service and they answered immediately. As we asked the same secret question as we do in all our reviews we were satisfied in their reply, and it was courteous and helpful and the answered the query in full.

Quality of Calls:
You can’t tell the difference from a normal call; in one test we did in Spain it was almost clearer than a direct call using our mobile operator while roaming in Spain.

Call Connection:
It was a very fast call back, but from pushing the call button until the phone rings takes a second or two. There were no error messages or warnings on the phones we tested it on.

Text Messaging:
As easy as normal Text messaging, the text messages arrive as your Telestial Roaming SIM number and the recipient can reply to that number instantly.

Data Roaming:
Not Available yet.

Ease of Use:
We had no problems using the card in the following phones Nokia N70, Sony Ericsson W850i, Nokia 6300, Nokia e51 and a HTC Touch Cruise or Blackberry, however it did take a little getting used to that the call wasn’t’ connected instantly, but it is worth waiting a second to save on roaming charges.

Value for money:
its value for money and it’s nice that you have a choice of cards to select from that suits your need for roaming.

Telestial Features:
* Choice of different Roaming Sim Cards
* It’s a +44 Isle of Mann number
* There is a sim tool kit that allows you to control the call back location
* you can choose to have a toll free number your family or business can reach you on.